1. Introduction
Your privacy is important to us. Climate Resilience (CR) is committed to protecting your privacy and complying with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Privacy Act).
CR may modify or update this policy from time to time by publishing it on the CR website. CR encourages clients or individuals to check the Climate Resilience website periodically to ensure that they are aware of the current Privacy Policy.
2. Collecting personal information
Set out below are the main types of personal information collected by CR and the main purposes for which it is collected. If an individual chooses not to provide certain personal information to CR, CR may not be able to provide the individual with the services, information or other arrangement required.
Customers
CR collects the personal information (for example, name and contact details) it needs to provide services to its customers, personalise such services to meet its customers’ needs, provide information to its customers and to the general community about CR’s services and activity associated with Climate Resilience Pty LTD business or to comply with the law.
Information from Individuals Who Contact CR
An individual may choose to provide CR with his or her name or other contact details when they contact CR (whether by phone, mail, email, through the CR website or otherwise). CR uses this information to assist the individual with his or her query or request.
Information as Required or Permitted by Law
CR may also collect information about an individual as required or permitted by law.
Information from Google Analytics
CR uses Google Analytics on our website to gather anonymous information about visitors to our website. When users visit our web pages, the browser automatically sends anonymous information to Google. Examples of the information include the web address of the page that is visited, an IP address, demographic information such as age and gender.
CR may use this data to analyse the pages that users visit to improve their experience. If users do not wish for Google to collect their information, they can opt out of Google Analytics.
3. Cookies and IP address tracking
A ‘cookie’ is a small data file transferred by a website to your computer’s hard drive. CR sends cookies when you:
- view pages on our website;
- send a request to CR; or
- register yourself on our website for certain services.
The ‘cookie’ does not give us access to your personal information, but we may use the cookie to identify
your computer. There are two types of cookies; ‘session’ and ‘permanent’ cookies.
- Session cookies – do not stay on your computer after you leave our website or close your browser.
- Permanent cookies – remain on your computer. They are used to facilitate registration services.
- Permanent cookies can be manually removed by the user.
Most browsers automatically accept cookies by default, but you can refuse cookies or selectively adjust your preferences in your browser. If you switch off cookies, there could be features of CR’s website that may not be available to you. When you look at CR’s website, our Internet Service Provider makes a record of your visit and logs the following information for statistical purposes only.
- The user’s IP address
- The user’s top level domain name (for example .com, .gov, .au, etc)
- The date and time of visit to the website
- The pages accessed and documents downloaded
- The previous site visited
- The type of browser used
No attempt is or will be made to identify users or their browsing activities outside this site. In the unlikely event of an investigation, a law enforcement agency may exercise a warrant to inspect activity logs.
4. How Personal Information is Used
In addition to the uses described above, the personal information you provide to CR may be used.
(a) in accordance with your written consent
(b) for several purposes connected with our business operations, which include the following: –
- Providing you with products and/or services requested.
- Dealing with requests.
- Helping CR to better understand your needs.
(c) otherwise in ways that you would expect such as to manage CR’s corporate profile and as permitted or required by law.
5. Sharing your personal information
For the purposes described in this policy, CR may disclose or receive personal information about you to/from the following parties:
- Law enforcement agencies to assist in the prevention of criminal activities
- Government agencies responsible for compliance matters or the investigation or resolution of disputes or complaints concerning use of CR’s services
- As otherwise permitted or required by law.
6. How CR handles e-mail correspondence and feedback information
Your name and address details will not be added to a mailing list, nor will we disclose these details to a third party without your consent unless required by law.
7. Security
CR is committed to protecting the information you provide us. In support of this, all personal information collected is stored in a secure environment protected from unauthorised access, modification or disclosure. Please note, however, that the internet is not a secure environment and although care is taken, CR cannot guarantee the security of information provided via electronic means.
8. Contact details
PO Box 242
New Farm Queensland 4005
E-mail: connect@climres.com.au
9. Links to Non-CR websites
Please note that CR’s website provides links to external websites. However, we do not control these sites or the privacy practices of their operators. The privacy policies applicable to such sites may differ substantially from this policy and CR advises individuals to read those privacy policies before using those websites. We do not endorse or make any representation about third party websites and CR will not be liable for any use of those websites.